A Woolworths customer has set tongues wagging on social media after revealing how she scored steak, milk and ready-made meals for free.
Sharing on a popular Facebook group, the customer explained that the items – which belonged to another Woolies online shopper – were accidentally included in her home delivery order.
It is Woolworths policy to allow the customer to keep groceries that have been mistakenly sent to the wrong address in order to reduce food waste.
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In her post, the customer said she was excited by the surprise haul.
“All free!” she wrote on the Markdown Addicts Australia Facebook group.
“Hasn’t happened for a while, but I got all this free because my delivery had extra bags and once delivered they won’t except them back.
“So looks like steak tonight!”
However while many were happy for the customer, others felt bad for the shopper who missed out on the essential items.
“Bonus for you. But I feel for the person who was inconvenienced by not receiving their shopping,” wrote one.
Added another: “Yeah, this happened to me in reverse last week.
“Two bags missing, all fridge and frozen, I had no milk for my daughter. It was a complete pain in the backside.
“So – and I say this without judgment to you at all – while it’s awesome for you, another family has missed out.”
A third wrote: “Some poor bugger out there is p***ed as all hell. Enjoy it.”
But others weren’t as concerned, applauding the shopper on her “nice haul”.
“Sometimes I get things that aren’t mine, I don’t feel bad about it anymore,” one said. “There have been just as many times when some lucky person has scored my groceries.”
Added another: “Lucky you!”
Said one more: “The other family will have items replaced. Yes, it’s [an] inconvenience – and no fault of either customer.”
A Woolworths spokesperson said any shoppers who receive an incomplete order will have those items replaced.
“Our drivers deliver millions of thousands of online orders around the country every week,” the spokesperson told 7NEWS.com.au.
“If an order is accidentally delivered to the wrong address, we’ll arrange a new delivery to the correct address.
“We’ll then work with the person who received the first order, offering for them to keep it to minimize food waste.”
Woolworths customers are encouraged to contact the supermarket is they experience an issue with an online delivery. Customer service representatives can be reached via online chat on the Woolworths website or by calling 1800 000 610.